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عربي
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Services

  • Service Channels

Auto-Refund

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  • FAQ

    Will e-Dirham cards be accepted after October 31, 2022, to provide the services of the Ministry of Human Resources and Emiratisation?

    E-Dirham cards will not be accepted on the Ministry's services after October 31, 2022, and will be replaced by the new payment methods available in the country.

    How to retrieve card balances through the banks issuing e-Dirham cards?

    According to the instructions of the Ministry of Finance, customers can use the remaining balance in their e-Dirham cards, and they can also contact the card-issuing banks to retrieve the balance.

    What are the payment methods based on the Ministry's services through the new payment platform?

    Customers can use the alternative payment methods approved in the country, including:

    1. Point of sale channel: credit cards (Visa and Master), debit cards, e-wallets (Apple Pay, Samsung Pay), PayPro smart wallet.
    2. Payment via the website: credit cards (Visa and Master), debit cards, e-wallets (Apple Pay, Samsung Pay), PayPro smart wallet, e-debit.
    What are the fees applicable to transactions executed through ADIB’s payment systems for the services of the Ministry of Human Resources and Emiratisation?

    In accordance with Cabinet Resolution No. (71) of 2022 regarding the fees collection system for the Federal Government and the Payment Services Agreement, the customer bears the bank fees that will be imposed by Abu Dhabi Islamic Bank, and the list of fees specified in the agreement with the bank which is (0.68%) of the value of the transaction which does not include tax, for example:

    Transaction fee = 1000 AED

    Transaction fees + customer bearing percentage (0.68%) + tax = 1000 * 0.68% * 1.05% = 1007.14 AED

    In case of any challenges/failure during the payment process, what are the technical support channels?
    1. In the case of any challenge in the payment terminals, technical support is provided through the call centre of the Abu Dhabi Islamic Bank. Contact centres with Abu Dhabi Islamic Bank 048061212
    2. In case there is any challenges related to the customer’s card, the card issuing bank should be reviewed.
    Is it possible to pay with purchase cards / credit cards / debit cards issued from outside the country?

    All cards bearing the logo (Visa and Master) are accepted.

    Is it possible to pay with cards other than the ADIB card?

    Yes, All cards bearing the logo (Visa and Master) are accepted.

    Is it possible to pay in a currency different from the currency of the UAE dirham

    Not acceptable, the approved currency is the UAEs dirham.

  • Service Description

    The Auto-refund system is a system through which the customer submits a request to return the fees paid in error to the Ministry of Human Resources and Emiratization, attached with it all the required documents specified in the system to confirm the eligibility of the refund, provided that they are audited and approved by the financial controller of the Ministry of Human Resources and Emiratization to take the procedures for transferring the amount due to the customer’s bank account (individuals / establishments).

  • Target Audience

    Private sector (individuals / establishments)

  • Service Procedures

    1. Access the link of the Auto-Refund refund service through the MOHRE’s website.
    2. Digital ID login is mandatory for first time customers.
    3. Submit an electronic request through the Auto-refund system, providing the required documents.
    4. The application is reviewed by the concerned organizational departments to ensure the transaction fulfils all the required conditions and documents.
    5. In case the conditions are not met, the application shall be returned to the customer and the reason shall be clarified, and whether it requires additional documents to be submitted to the system.
    6. In case the conditions are met, then the transaction will be approved by the Ministry of Human Resources and Emiratization, consequently, ADIB will refund the fees to the customer’s bank account (individuals / establishments) through bank transfer.

    if your receipt paid by old e Dirham ( e11 ) please follow link below

    Auto-Refund

  • Required Documents

    • Payment receipt (mandatory attachment)
    • A copy of the transaction (mandatory attachment)
    • A copy of the trade license (mandatory attachment)
    • Payment report - the customer’s bank statement (mandatory attachment) with the desired transaction highlighted
    • A letter from the bank stating the IBAN (mandatory attachment)
    • A letter from the bank stating the SWIFT code (mandatory attachment)
    • Other supporting documents (Optional)

  • Terms And Conditions

    1. The customer must be a resident of the UAE
    2. The (IBAN) of the customer must be inside the UAE

  • Timing

  • Payment

    There are no fees for the Auto-Refund system service.

  • Download Form File Name : Form-Auto-Refund.pdf File size : 1.9 MB File Type : PDF
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