As a recruitment center for domestic workers, you must respect the following principles and commit to ensuring that the following are not practiced or don't occur during the two phases of recruitment and employment of domestic workers.

• Discriminating between workers based on race, color, sex, religion, political opinion, national origin, or social origin in a way that violates the rule of equality between them
• Sexual harassment of the worker whether verbal or physical
• Forced labor and any exercise that falls within the scope of human trafficking, in accordance with the laws or conventions enacted or ratified by the State.
• Recruiting or employing a worker under the age of 18 years of age.
• The commitment to deal only with the licensed entities and offices in the labor-sending country, along with submitting what proves your direct responsibility for the worker’s payment of any sums of money as a commission, to facilitate his/her coming to work in the country (according to the Executive Regulations), unless the employer specified for you the name of the worker he/she wants to recruit.
• Developing and providing the records required by the Ministry and organizing them as decided by the Ministry in this regard.

• Not to recruit the worker from his/her country unless he/she is made aware of the type of work and its nature, the amount of the full salary, and provided there is a proof of his/her medical, psychological, and professional fitness along with other conditions determined by the Executive Regulations of Domestic Labor Law, taking into account the nature of each profession.
• Make sure that the recruitment office in the labor-sending country has received a copy of the job offer and has informed the worker of it, explaining to him/her the contract terms and that the office has made it clear to the worker in a language that he/she understands, all the terms and conditions of the available job opportunity in the UAE. In the case of dealing with the worker directly, the recruitment center of domestic workers must communicate with the worker through an appropriate way that facilitates to the center the explanation of the contract terms, clarification of the terms, and conditions of work for the worker and ensuring that he/ he personally signs the job offer.
• Make sure that the worker has all the required documents for taking the job, especially with regard to the medical examination certificate and the required professional certificates.
• You must completely refrain from requesting or collecting any sums of money from the worker, whether before or after obtaining the job. If you have to recruit the worker through a broker or another employment office in the labor-sending country, make sure that all recruitment fees have been paid to the broker, document this in formal receipts, and make sure that this office does not collect any fees from the worker.
• Performing the necessary medical examinations for the worker within thirty days at most prior to entering the country.
• Make sure that the worker has experience certificate regarding the required profession if it is one of the professions in which the country requires certain certificates, such as nursing and driving cars.
• Educating the worker about the customs and traditions of the society in the country.
• Provision of temporary accommodation for the worker equipped with adequate means of living whenever it is necessary for the worker to remain in the office for a period where he/she must have a place to stay.
• Well treatment of the worker and avoiding violence.
• Educating the worker on the competent authorities concerned with his/her complaints regarding any violation of his/her rights and freedoms.
• Handing the employer a salary payment receipts booklet. Welcoming the domestic worker and hosting him/her in the center, if so requested, and providing support to him/her in the event that he/she leaves work, whether because of: Exposure to violence, harm, mistreatment, or any form of sexual assault. The employer reduces the worker’s salary than that agreed upon under the contract and submitting a complaint to the Ministry and two weeks have passed without handling the situation. The employer does not fulfil his/her obligations towards the worker and notifies the Ministry, and two weeks have passed without handling the situation.
• Informing the worker of his/her job risks and the precautions he/she must take. Obligation to attend before the relevant department at the appropriate time when you are called to investigate a complaint of one of the domestic workers you have recruited.

• The UAE is a constitutional federation. Abu Dhabi city is the capital of the UAE.
• The UAE is a federation of seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
• It is located at the eastern end of the Arabian Peninsula in south west Asia.
• It differs geographically as it has mountain, desert and costal areas along the sea.
• Dubai is the core of the commercial center of the State.
• The official currency is the UAE Dirham
• Arabic is the first official language and English is the second.
• The official religion is Islam
• The general climate of the State is hot in most of the seasons and cold in winter, so you might need to wear cotton clothes.
• The State is multi-national and multi-religious, so religious and racial harmony should be achieved to enable the population to live together in peace.
• The Emirati Society respects all religions and tolerates all races. The one practices racial discrimination Violates the law.

• Understanding cultural, social and family traditions of the State will help you cope with your new work environment, so make sure to do so.
• The Emirati people features family coherence, extended families consisting of grandfather, grandmother, father, mother and grandchildren usually live in one house.
• Respecting elderly people and respond to Their requirements what they require.
• Your clothing /uniformshould be comfortable and appropriate to the nature of your work and the hot weather, also should be modest and respecting the customs and traditions.
• The employer religion Maybe Differ from yours. Therefore, it is important for both sides to understand that and respect each other's religion and rituals.
• The Emirates people are conservative nation and the rules of non-socialization must be respected while working or being at the employer's home.
• Make sure that strangers do not enter the house without the family members’ permission while they are outdoors.

Salary:

You are entitled to earn the salary mentioned in the contract you signed in AED at the end of each month or within a period not exceeding ten days from the date of its entitlement.

In the United Arab Emirates its recommended that you use the approved methods to transfer your salary that to prevent you from loosing your money.

Advantages:

• Low-cost transfer
• Quick transfer
• Tax exemption
• Safe way

Introduction to the salary wage protection system for domestic workers

Daily Rest:

The worker is entitled to a daily rest of not less than twelve hours per day, provided that it must include 8 hours of uninterrupted rest at least.

What is weekly rest?

The worker is entitled to a weekly rest day with a full salary without any deduction. Bearing in mind that, if you are employed on your weekly rest day, you will have the right to take an alternative rest day or to be granted a cash allowance equivalent to the full salary for that day.

It is preferable to determine a fixed schedule from the beginning of the contract. The determination of the places to spend the weekly rest day is subject to agreement between you and your employer.

• The worker is entitled to have annual leave of thirty days for each year, and the leave may be carried forward, provided that it shall be 60 days at the end of the contract and be paid before it is carried out. Annual leave timing should be agreed on between you and the employer, so you can enjoy it.
• The worker is entitled to have two days leave for each month if his/her service period is less than a year and more than six months.
• The worker shall not be employed during his/her annual leave more than once in two consecutive years.
• In the event of renewing your employment contract, leave days accrued to you for more than two years may be accumulated and obtained together.

(Inform your employer about your sickness and you have the right to be treated according to the procedures followed in the country)

If you are sick, you have the right to have a sick leave issued from the country's officially approved health authority for a period not exceeding thirty days in the contractual year, on full pay on the first 15 days, unpaid in the following 15 days. The employee is entitled to have it both continuous or intermittent.

• You must observe the customs and traditions of the community and abide by the public morals.
• Abide by the employer's orders unless they violate the contract, the law, or public morals, otherwise you will be subject to legal accountability.
• Do not let any strangers enter the employer’s home.
• Take care of the employer's property, work tools, and everything that is in your custody or at your disposal.
• Respect the privacy of the home and not to reveal secrets even after the end of the business relationship.
• Do not use work tools outside the work place without the employer's approval.
• Maintain good personal hygiene at all times, especially when mingling or dealing with young children.
• Perform the work required pursuant to the employer’s direction and supervision and to what is specified in the contract, and do your best effort to achieve that and do not cease to work without an acceptable excuse.
• If you lose or damage any of the employer's tools due to negligence or violation of instructions, a part of your full salary will be deducted. If you do not agree, you must contact the recruitment office or the Ministry of Human Resources and Emiratizsation.

What should you do when facing a problem?

Civil Defence: 997 - Ambulance: 998 - Police:999

• Make sure that all devices are disconnected from electric power source when not in use.
• Make sure that all electrical outlets accessible to children are disconnected.
• Leave at least one meter between any source of fire or heat and flammable materials.
• Make sure you don't leave the children in the kitchen without supervision.
• Do not leave the kitchen for a long time while cooking food on the stove.
• Beware of using Clorox material with hot water.
• It is recommended to wear plastic gloves when using chemicals. You may wear a mask to avoid inhaling these substances. You also should wear appropriate shoes to avoid slipping on the wet floor.

Domestic Help: The service a domestic worker introduces to the employer or his family at the work place as per the provisions of Domestic Help Labor Law.

The Worker: A natural person who performs a fully paid domestic help service under the direction, supervision and guidance of the employer.

The Employer: Any natural person or recruitment office that uses a worker to perform any domestic help service profession.

The Family: Those who are related to the employer by a close relationship or marriage, or who he takes care of, for any legal or moral reason.

The workplace: The place designed for permanent or temporary residence of the employer, his family, or the recipient of the domestic help and his family. This also includes private farms.

Recruitment Office: An office authorized as per the provisions of Domestic Help Law, to mediate to recruit workers, upon what the employer asks for or to temporarily employ them.

Temporary Employment: A system under which the Recruitment Office employs a worker meant to be made available to a third party) to perform any work subject to the provision of such law. Such performance of work shall be under the direction, supervision and guidance of the recipient. The Executive Regulation shall determine conditions, controls and measures of such employment, as well as the relationships that arises between the office, the recipient and the worker.

The work Contract: A fixed-term agreement concluded between the employer and the worker, which regulates the rights and obligations of the two parties as per the form approved by the Ministry.

The monthly pay shall be paid in Emirati dirham within a period not exceeding 10 days as of the due date. Such salary shall be due as of the entry date of domestic worker to the State or the date of adjustment of his status.

When should you give the monthly pay to the domestic worker?

The monthly pay shall be paid within 10 days as of the due date, and the domestic worker is entitled to have this pay as of his entry date to the State or the date of adjustment of his status.

To know more, you can visit Fqa page

The domestic worker is entitled to take a break not less than 12 hours daily with at least 8 hours of uninterrupted resting time.

What is meant by weekly rest?

The domestic worker is entitled to have one day weekly as agreed, and it is preferred to be at fixed times since the beginning of contract. Determining the place of the weekly rest shall be subject to the agreement between both of you. You may agree that the worker may work during the daily rest, provided that he shall take an alternative day or allowance for that day, taking into account not obliging him to work more than two following weekly rests, unless otherwise agreed upon

The domestic worker is entitled to have a paid annual leave for 30 days per year. As an employer, you shall be entitled to set the time of the annual leave upon agreement with the domestic worker. You may agree to divide the period into two. The domestic worker may, upon contract renewal, have his earned annual leave for more than 2 years and get it accrued. In case the domestic worker is not willing to have his annual leave wholly or in part, and a contract renewal is agreed, you shall, upon renewal of the contract, pay leave allowance to the worker for the leave he did not take as well as the ticket value.

Did you know that medical treatment is among your obligations as an employer:

• The employer shall incur the medical treatment costs of the domestic worker, according to the healthcare system, using health insurance card of domestic workers applicable in the State.
• Payment of the necessary compensation for work injury and occupational diseases.

The domestic worker is entitled to have sick leave issued by the healthcare authority officially adopted by the State for a period not exceeding 30 days per contractual year, on full pay on the first 15 days, unpaid in the following 15 days. He is entitled to have it both continuous or intermittent.

Did you know that in case leaves or sick leaves interfered with the annual leave, they shall be deemed as within the annual leave period.

What is waranty Period?

It is the period during which you, as an employer, is entitled to recover the full cost of recruitment or replace the domestic worker without payment of any additional fees in the following conditions:

• Evidence of the domestic worker’s professional incompetence and the absence of good conduct
• The domestic worker is not physically fit as specified by the competent authorities of the State.
• The domestic worker quits work in unauthorized cases

The provisions after the first 6 months: As an employer of a domestic worker, you are entitled, after 6 months of the contracts signed after March 2019, to: Recovering part of the recruitment fees paid to the recruitment authority in any of the following cases: 1-The domestic worker refused to work with no acceptable reason. 2- the domestic worker’s absconding from work with no acceptable reason (recruitment value/contract term = ( ) * the remaining period of contract) ex: Work period: 10 months (the domestic worker is not willing to work). AED 7000 = 14 * 500 = 24 months / AED12000

What is work contract of the domestic worker and what items should be checked in the contract?

Work contract is an agreement between the employer and domestic worker, by which the worker shall work at your residence for a monthly pay that is agreed upon. Such work shall be performed under your management and supervision. The agreement shall be in writing as per the form approved by the Ministry of Human Resources & Emiratisation. The management center or the recruitment office shall provide you a copy thereof, provided that four copies of the contract shall be signed, one with you as an employer, the second to be given to the domestic worker, the third to be kept with the Recruitment Office (management center) and the last one shall be with the Ministry.

You, as an employer, shall ensure that the contract contains the following:

What are my obligations towards the domestic worker after the expiration of the contract or work relationship?

• Payment of Severance Package to the worker who completed one year or more, in exchange for 14 working days for each year.
• In case the contract is terminated due to illegal work stoppage, the domestic worker will be deprived of the Severance Package.
• Providing the worker with a ticket to return to his homeland, unless he worked for another employer or willingly terminated the work relationship before the contract term ends, in such case, the worker shall be held responsible for the ticket costs coverage.

If the domestic worker absconds from work, despite your commitment to the above-mentioned terms, with no acceptable reason, you have to file the complaint of work absconding against the domestic worker, during 5 days of his/her absence